Frequently Asked Questions

Some people want to be hands-on, while others prefer to let us do our think and have minimal participation. While you do not have to be present, we do ask that you spend 15-30 mins to review the project objectives by room. We ask that you be available by phone or text in case questions arise.

I realize that allowing a stranger in your home is hard. Please know that I am a non-judgmental person as everyone needs help sometimes. Organizing is what I do, therefore I would love to assist you during this process/journey of reclaiming your home.  I want to help transform your chaos in tranquility so that when you come home it does not cause anxiety or stress at all. I’m here to help you if you will allow me to. 

We can use bins that you have already purchased or we can work together to determine what works best for your home/office. You are welcome to purchase them yourself or we can do the shopping for you. There is not upcharge for products, however there is a shopping fee equal to my hourly fee. We also request you to pre-authorize a product budget.

We love your furry friends as long as they are not aggressive. If possible, we ask that pets be in rooms that we aren’t working in to avoid harm and to allow staff to move around and/or in and out the home.

We donate to various organization that give back to the community as well as making and giving out bags to the homeless. We also give to the Atlanta Mission, American Kidney Fund, Goodwill, Humane Society, MUST Ministries, Mostly Mutts Animal Rescue and various of other neighborhood organizations. If there is a specific charity request, we will do what we can to accommodate your request.

We do our best to estimate as effectively as possible. Please note that while looking at pics and even doing a walk-through may not allow us to know exactly how long it may take. If it takes less time, you are able to use the remaining hrs for future services (no refund will be issued). In the event a job will taking longer, we will reach out to you approx. an hour before to re-evaluate objectives and get pre-authorization before incurring additional service hours.

You are able to pay securely online with a credit card or bank account as well as by Zelle and CashApp. Checks accepted for corporate jobs.

With a 48 hr notice, you are able to reschedule. A pental equal to half of the scheduled session cost will be applied to all appointments that are missed, cancelled, or rescheduled with less than 48-hours’ notice of the appointment time.  Please remember  you have 60 days to use purchased services unless otherwise noted in your contract. Please keep in mind that we are often unable to place other clients in your spot at last minutee and the staff still needs to be paid.

In rare cases when OCBV has to cancel due to illness and/or emergency we will contact you asap. The health of our staff and customers is our priority! You will be issued a product voucher for the inconvenience.

While we do not provide refunds, we will do everything we can to give you the best experience possible. If you are unhappy with the services provided, please send written notice to valencia@organizedchaosbyv.com detailing the issues within 48 hrs and we'll do our best to make things right.  Please remember  you have 60 days to use purchased services unless otherwise noted in your contract.  

Customer satisfaction is a high priority!!